Senior Software Engineer - Glasgow - Permanent

Senior Software Engineer required on a permanent basis in Glasgow to ensure the overall operational service delivery of our clients Application environments in line with user requirements.

You will manage the service delivery and security aspects of the application environments to ensure it is operating efficiently and according to service level agreements. You will also provide second line user support to users concerning applications to ensure associated problems are identified, resolved and root cause analysis has been completed. You will guide and advise business area and IT colleagues on application environments to ensure minimal disruption and that activities are properly aligned.

Other duties will include you to -

• Co-ordinate, plan, implement, monitor and control processes, procedures and resources across the applications teams to ensure the optimal performance of the team
• Manage, coach, train and develop individuals to maximise performance
• Input to change in relation to ensuring continuous improvement initiatives relative to the applications functions contributing to corporate objectives
• Monitor and ensure compliance of specific contracts to ensure that they are supportive of applications functions and requirements
• Develop and maintain relationships with internal and external stakeholders and engage with them to ensure service delivery
• Respond to non-standard stakeholder and customer queries and complaints to ensure their effective and efficient resolution
• Ensure feedback is provided on operational issues relative to applications activities to ensure compliance in line with policies, procedures and reporting requirements
• Create, maintain and evaluate documentation relative to applications functions to aid understanding of the systems, their operation and to assist in problem resolution

Parity Professionals - Source, Develop, Transform

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