Support Analyst - £150-170pd Inside IR35 - ITIL Qualified - Sheffield

Our Public Sector client is looking for a Support Analyst to come on board and help with current backlogs of their new system.

Duties:

• Take calls from users and report data accurately in the ITIL Toolset
• Work strategically on the backlog.
• Follow the Incident management process and ensure all issues are resolved within SLA
• Update ITIL tool Knowledge articles for users and team members
• Review Knowledge articles to ensure up to date
• Update knowledge articles and team knowledge when new fixes/ways or working are found

Parity - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.

We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position

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