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Support Analyst

Job Title: Support Analyst
Contract Type: Contract
Location: Sheffield, South Yorkshire
Industry:
IT
Salary: £150 - £170 per day + Inside IR35
Start Date: ASAP
Reference: BBBH60058_1549278367
Contact Name: Michael Hartley
Contact Email: m.hartley@parity.net
Job Published: February 04, 2019 11:06

Job Description

Support Analyst - £150-170pd Inside IR35 - ITIL Qualified - Sheffield

Our Public Sector client is looking for a Support Analyst to come on board and help with current backlogs of their new system.

Duties:

  • Take calls from users and report data accurately in the ITIL Toolset
  • Work strategically on the backlog.
  • Follow the Incident management process and ensure all issues are resolved within SLA
  • Update ITIL tool Knowledge articles for users and team members
  • Review Knowledge articles to ensure up to date
  • Update knowledge articles and team knowledge when new fixes/ways or working are found

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