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Support Manager

Job Title: Support Manager
Contract Type: Permanent
Location: Manchester, Greater Manchester
Industry:
IT
Salary: Up to £0.00 per annum
Reference: BBBH59481_1542982359
Contact Name: Luke Mitchell
Contact Email: l.mitchell@parity.net
Job Published: November 23, 2018 14:12

Job Description

UD Group - Support Manager

Here is an opportunity to work within an ever-expanding company within the energy sector, focused on expanding their team with cutting edge professionals. If you're looking to send you career to new heights, take a read through the below.

The Role:

This role will have you managing a dedicated team of engineers acting as a first point of escalation for unresolved or escalated incidents/requests for technical support to internal staff. You will be working with 1st & 2nd line support with access to a 3rd line team when necessary, this role will also require daily customer contact so confidence is key!

Experience:

  • Ability to take a leadership role in IT Incident escalations
  • Knowledge of working in an ITIL environment
  • Managing incidents including setting business expectations and communication
  • Customer service driven mentality and service transition experience
  • Understanding of SLA monitoring, root cause analysis, reporting, trends & continuous improvement.
  • Work history within a software company


The Culture:

The working environment is friendly and supportive. You will work collaboratively and be able to drive the company and your career to the next level!
They can offer flexible working hours and are very accommodating for families.

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We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position

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